Welcome to our f.a.q. & info section

 This section will be constantly updated. If you have booked a man and a van or removal service then I highly recommend this section or if you if you haven’t yet booked our services and still have some questions then you may find the answer you’re looking for here.

 Don’t forget if this section hasn’t answered your question or query please contact us as we are always on hand to offer advice.

General  f.a.q.          Packing  f.a.q.           Pricing  f.a.q.     Parking advice

General Packing info

 The following advice is to ensure the safety of your goods and to make your removal as hassle free as possible

 Try to tape shut all doors on wardrobes and chests etc. Clear hallways of obstructions prior to the day of your removal and try to obtain door stoppers to ensure a clear path.

 The best piece of advice we can give is to buy good quality boxes. Although it’s very easy to go to the grocery store and get free boxes these are very often of poor quality and can end up collapsing as I’ve seen many times over. Overall without a doubt good quality boxes will make a huge difference to the smooth running of your removal.

 Instead of having 10 small boxes such as shoe or make up boxes etc try to use 1 larger box. Also I strongly advise against the use of plastic bags for books or electric equipment etc

 Parking Advice

London along with Paris has without a doubt become one of the most difficult cities to park in especially with regards to a removal or collection of items etc. Therefore it is strongly advised that you plan ahead with regards to parking. Unfortunately we are no longer prepared to park illegally due to the high number of fines already received this year. The average fine is approx £60, as we frequently carry out moves for less than £50 you can see that this is not a good way to run a profitable business.

Most people believe that its ok to load illegally for a few minutes, or so long as the parking warden doesn't give you a ticket or in fact you can load in a residents bay, this is not so. All the tickets we received so far this year are due to cctv which is almost every where now. We are reluctant to pass these costs on to you so here is some advice

 There are a number of things that can be done, you can arrange a parking dispensation with your local borough council, or you can simply obtain visitor permits, or you can you can check the times that the move can be legally carried out and we'll try and accommodate as best as possible.

If you live in a busy street and you anticipate parking might be an issue here some tips, use wheely bins to reserve your space, or provided it isn't likely to rain you could put 1 or 2 large items or furniture out on your space to reserve it. A lot of people of people have a large amount of items to dispose of when they move and this would be ideal to reserve you space.

General f.a.q.

Q - Do you work Sundays?
A - Yes we work 24hrs 7days a week.
 

Q - What’s the furthest place that you’ve carried out a move?
A - In terms of the time travelled to get there it would be Norway which took about 2 and a half days to travel to.

 
Q - Do you have a tow bar?
A - Yes we have often towed boats.

 
Q - What items will you not take?
A - We will not take anything illegal, pets unless by prior arrangement or vehicles such as motorbikes within the   loading area. 

 
Q - How much notice do I need to give for a booking?
A Generally weekends book out fast, for international moves at least 2 weeks is best, although we can be in Europe at a moments notice your quote will be higher which is down to the ferry companies and is something which we have no control over.

Q - Where is the 2^nd man?
A - All quotes are given for 1 working man and a van unless you request a quote for 2 or more working men and a van.

 
Q - I don’t think my sofa will fit out the door what will I do?
A If an item doesn’t fit outside a doorway please try to establish this before our arrival and we will do our best to advise further.

Packing f.a.q.

Q - What’s the best way to pack my Plasma TV?
A - The best thing to do is to put it back in its original box, if this is not possible first bubble wrap it then put a blanket around it and then cling film it. This method is also good for other delicate items like leather sofas etc.

Q - I have a fragile item will it be safe in the van?
A - I am very surprised by the vast majority of clients who hand me a Plasma, mirror or PC monitor without any protection. If this is the case then I’m sure you will understand that I cannot be held responsible for this item in a moving van with a full load. I certainly wouldn’t do it with my TV. So long as you have taken reasonable precautions with regards to packing then I will take full responsibility of your items.

Pricing f.a.q.

Q - What is my quote based on?
A - We take numerous factors in to consideration, such as parking, floor number, items, distance etc from this we then estimate how long the job will take and quote you accordingly

Q How much to fill a Sprinter Van?
A This is almost impossible to say for a number of reasons, mainly depending on parking the items and your proximity to the van we could be looking at anything from 1hr to 3hrs plus loading time and the main reason we would be reluctant to quote on a full van load is that I would say over 80% of people who say they have a full van load actually don’t even have half a van load.

Q How do I get the cheapest quote?
A - By going to the booking form and giving us as much info as possible. For international moves giving us roughly 4 weeks notice will result in cheaper quote.

Q - What else needs to be paid on top of my quote?
A - Absolutely nothing this includes international moves also, your quote covers road tolls, fuels etc. If we show up for a move and you have significantly  more items than what we quoted you for then we may issue a re quote to cover the extra time and in the case of international or long distance moves this re quote covers weight etc. There is nothing wrong with a few extra boxes bags etc were talking about extra fridges freezers sofas etc.